Frequently Asked Questions
Frequently Asked Questions!
Got questions? We’re here to answer them.
Absolutely not. In fact, most of our customers prefer not to be home when we clean because they like to walk in and see the transformation instantly!
Payment is due on the day of each cleaning. We take Venmo, Zelle and Debit Card payments.
Frequency of cleaning depends on several factors
Some of the things that may lead a home owner to consider more frequent cleaning include:
Smokers in the household, Pets that shed high amounts of hair and dander.
Residents with allergies or asthma who might benefit from a reduction in the amount of indoor pollutants in the home.
After any home renovations or remodeling, or prior to occupancy of a new home.
Most of the time yes, House cleaning is hard work. The first time we come in to clean your home or office, the job of scrubbing is intense as we strive to get all areas cleaned up to our high standards.
Depending on the initial level of grime and clutter, a first-time cleaning can take up to 2 times longer than your subsequent cleanings.
For example, it takes longer to clean a tub or shower that has a lot more buildup than a tub that’s been cleaned frequently.
Of course, we arrive with all supplies and tools necessary to make your home or office shine. We also bring our own freshly laundered soft cotton towels to clean with and our products are earth-friendly and either unscented or low scented.
We only require from our clients to provide a vacuum for the ultimate in sanitation. No cleaning service can properly clean a vacuum between houses. This exposes your home to germs and pet dander from the other houses they clean. Back up vacuum can be provided for emergencies if needed.
Most often we send a solo cleaner to clean your house. If your house is very large and requires more than 4 hours to clean, we will send a team of 2. You will have the same technician(s) cleaning your house every time.
All communication needs to be through the office. You can send an email , call or send a text message to our office.
We are available to make your home shine Monday through Friday. Openings are available for either a one-time, weekly, bi-weekly, or monthly cleaning services.
Your cleaning will be assigned to be performed on the same day every time. However, while we can commit to a specific day, there might be some factors throughout the day that may affect our actual arrival time. You will receive a notification from our technician when they are on their way.
We appreciate it if the customer provides the cleaning team with a clutter-free environment. If this environment does not exist, the team may not be able to fully complete your cleaning.
If you have pets, we ask that secure them or prevent them from entering the areas that we clean.
For safety reasons our teams are not permitted to clean flea infested homes or pick up animal excrement.
Mildew is a type of fungus that can be found growing on a multitude of surfaces where moisture levels are high. Mildew can be identified by its color ranging from a pinkish-orange to black. Most mildews are caused by an overgrowth of its close cousin, mold. Our professional housecleaners will be able to impede the growth of mildew by removing the built up sources that it lives on, such as soap, skin, hair and etc. As long as humidity is present, mildew will grow in the area. To stop the growth of mildew, the area must be kept dry and or chemically treated.
Chlorine bleach is not recommended but is good sanitizers to use on an severely infected areas…, to help reduce the pungent odor dilute it up to 50% with water. The most practical application method is to control the amount you use by lightly spraying the mildew affected area. Coat and let the bleach contact with the surface area for at least an hour. BE SURE TO Rinse all area’s it was applied too. Repeat the application if necessary and or on a bi-weekly basis or when mildew reappears. While chlorine bleach is not a Green chemical, and very toxic it must be used in certain severe cases when you or your family’s health is at risk. Because this product is not Green, we do not carry it, but you can find it easily in your local grocery store.
Absolutely. We have testimonials from clients visible on our web site. We also have references available by request.
We spend a lot of time and resources finding, interviewing, checking references and backgrounds, and training our cleaners. When hired, they sign an agreement barring them from performing any home-related services for any of our past or present customers. However, if you do wish to employ a staff member, our referral fee is $2,500.00 We consider our employees our most valuable asset and charge accordingly.
Unfortunately Due to health and safety concerns we do not clean up cat boxes. Blood, vomit and anything else along these lines (either of human or animal origin) needs to be cleaned by a thorough bio-hazard cleaning service.
Home cleaning services alleviate the stress of maintaining a tidy home when struggling to balance a full-time schedule, family, and other activities. Our mission is to bring you a home you can live in comfortably and sane. Whether you need a long-overdue cleaning or spot touch-up, our team of cleaning professionals can assist you in extending your home’s life span by providing the quality cleaning it deserves.
Yes! Your safety and protection is our top priority. If proof of insurance is requested, we are happy to do so.
No! You can cancel any time you wish. You’ll only sign our non-compete agreement and on-time payment commitment when you hire us.
Our work is 100% guaranteed. If you are not satisfied we will return within 24 hours and re-clean any unsatisfactory areas.
We conduct criminal background checks on every prospective employee, we verify job history, and conduct employment verifications. We rank safety and security at the top of our business priorities.
Give us 48 business hours notice of your change in plans and we will promptly reschedule or cancel your service.
We offer a variety of add on services. Just call the day before to make your special requests and we will quote you a price for the additional time. Ovens, fridge,….? Yes!
No, it’s not expected, but it is greatly appreciated for work well done.
Our cleaners are the heart and soul of CMA Cleaning. We have developed an incentive program to recognize outstanding service provided to our clients with a recognition review. If you provide a review of an outstanding service you receive from any of our cleaners, we will tip them on your behalf.
Many of our clients do have a Top To Bottom Deep Cleaning annually to maintain those out-of-reach places that are not a part of the normal, weekly or bi-weekly routine. It’s less expensive than the Initial cleaning because the rest of the house is already at maintenance level if we are servicing your home!
