CMA Cleaning Services Privacy Policy

Last Updated: June 10, 2025

At CMA Cleaning Services, we value your trust and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you engage with our services, website, or communicate with us. By using our services, you agree to the practices described in this policy.

1. Information We Collect

We collect information to provide high-quality cleaning services and ensure a seamless customer experience. The types of information we collect include:

a. Personal Information

  • Contact Information: Name, email address, phone number, and mailing address provided when you book a service, contact us, or register for our services.

  • Payment Information: Credit or debit card details or other payment information required for processing payments. We do not store full payment details; these are handled securely by our third-party payment processor.

  • Service-Related Information: Details about your home (e.g., size, layout, specific cleaning instructions) and access information (e.g., door codes, lockbox codes) provided to facilitate our services.

  • Feedback and Communication: Information you provide through surveys, emails, phone calls, or text messages to our office.

b. Non-Personal Information

  • Website Usage Data: If you visit our website, we may collect non-identifying information such as IP addresses, browser type, device information, and pages visited via cookies or similar technologies.

  • Before and After Photos: Non-personal photos of cleaned areas (e.g., first-time cleans, vacant properties, or in case of incidents) may be taken for quality control and documentation. These photos do not include personal or identifiable content.

2. How We Use Your Information

We use your information to provide, improve, and personalize our services, including:

  • Service Delivery: To schedule and perform cleaning services, communicate with you about your appointments, and ensure access to your property.

  • Payment Processing: To process payments securely for services rendered.

  • Customer Support: To respond to inquiries, provide updates, and address feedback or concerns.

  • Quality Control: To evaluate and improve our services through feedback surveys and quality checks.

  • Business Operations: To manage bookings, maintain client records, and comply with legal obligations.

  • Marketing (Optional): With your consent, we may send promotional offers or updates about our services. You can opt out at any time by contacting us or using the unsubscribe link in our communications.

3. How We Share Your Information

We do not sell, trade, or share your personal information with third parties except in the following cases:

  • Service Providers: We may share your information with trusted third-party providers (e.g., payment processors, scheduling software providers) who assist us in delivering our services. These providers are contractually obligated to protect your data and use it only for the purposes we specify.

  • Legal Compliance: We may disclose your information if required by law, such as to comply with a subpoena, court order, or other legal process.

  • Business Transfers: In the event of a merger, acquisition, or sale of our business, your information may be transferred as part of the transaction, but we will ensure it remains protected under similar privacy standards.

  • Safety and Security: If necessary to protect the safety of our employees, clients, or property (e.g., in cases of biohazards or unsafe conditions), we may share relevant information with authorities or other parties.

4. How We Protect Your Information

We take reasonable measures to safeguard your personal information, including:

  • Secure Storage: Personal data is stored in secure, encrypted systems with restricted access.

  • Payment Security: Payment information is processed through PCI-compliant third-party processors and is not stored on our systems.

  • Access Controls: Only authorized personnel have access to your data, and they are trained to handle it confidentially.

  • Secure Communication: All client communications must go through our official office channels (phone, email, or online portals) to ensure security and accuracy.

Despite these measures, no system is completely secure, and we cannot guarantee absolute security of your data.

5. Your Choices and Rights

You have control over your personal information and can exercise the following rights:

  • Access and Update: You may request access to or updates to your personal information by contacting us at contact@cma-cleaning.com.

  • Opt-Out: You may opt out of marketing communications by contacting us or using the unsubscribe link in our emails.

  • Data Deletion: You may request deletion of your personal information, subject to legal or contractual obligations (e.g., retaining payment records for accounting purposes).

  • Feedback: We encourage you to provide feedback on our services, which helps us improve and maintain quality.

6. Cookies and Tracking Technologies

Our website may use cookies or similar technologies to enhance user experience and analyze site performance. These may include:

  • Essential Cookies: Necessary for the website to function properly.

  • Analytics Cookies: Used to collect anonymous data about site usage to improve our services.

You can manage cookie preferences through your browser settings, but disabling cookies may affect website functionality.

7. Photos and Media

As part of our quality control process, we may take non-personal before and after photos of cleaned areas for first-time cleans, vacant properties, or in the event of an accident. These photos are stored securely in your job file and are not shared publicly or used for marketing without your explicit consent.

8. Third-Party Links

Our website or communications may include links to third-party websites (e.g., payment processors). We are not responsible for the privacy practices of these third parties. Please review their privacy policies before providing personal information.

9. Children’s Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us immediately to have it removed.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or through our website. The “Last Updated” date at the top of this policy indicates when it was last revised.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

CMA Cleaning Services
Phone: 608-668-2878
Email: contact@cma-cleaning.com

We are committed to addressing your inquiries promptly and ensuring your trust in our services.

Thank you for choosing CMA Cleaning Services.