Initial Cleaning Estimate:

We take many variables into account when we give an initial cleaning estimate but it may be subject to change. If extra time is needed to perform our full scope of service in your home CMA Cleaning Services will let you know before the initial clean is completed if the home will require extra time due to things like higher dirt level than anticipated, high number of knick knacks/trinkets, etc. You will have the option to approve the extra time, or stay within your original estimate, understanding it will be left incomplete.

Working in the home:

The cleaning techs need to be able to work without distractions. Every effort is made for the cleaners to work safely, but we cannot assume liability for the safety of others while cleaning your home. This includes children and pets. In the event the cleaners are not able to work without distractions that affect their ability to work at their normal speed, CMA cleaning services reserves the right to charge for their extra time spent in the client’s home.
If for any reason a cleaning tech of CMA Cleaning Services feels that their personal safety is in danger enough to leave the job site due to actions by the client, client’s guests, or animals, the client will be liable for the full cost of the service.
If you smoke in your home, we will just ask that you refrain from smoking around the cleaning techs due to smoke allergies. Thank you so much for your understanding!

BIOHAZARD:

Our cleaning technicians’ safety and health are of the utmost importance to us, so we ask for you to let us know if there are any potential biohazard situations. These can include mold, rodent, or bug infestations of any kind, or human or pet urination or feces. Follow-up service cannot be performed until documentation is presented showing the situation has been resolved.

Safety:

Our number one concern is for the safety of our clients and our cleaning technicians. CMA Cleaning Services cannot perform any cleaning higher than a three-step ladder. Any heavy or large furniture must be moved away from the walls in order to clean behind them. Our cleaning techs will not move furniture, in order to prevent damage and remain safe.

Time of service:

It is very difficult to commit to an exact arrival time (apart from first thing in the morning) because of our ever-changing schedule and the fact that we don’t finish cleaning each home at an exact time. We service homes between the hours of 8:00 a.m. and 5:00 p.m. and will strive to be at your home within a one-hour window of the estimate given to you.

Entry to your home:

We offer 3 entry options to choose from:
1. The client may opt to be home to allow access to their home the day of the service. Please prepare for your cleaner to arrive. If no one is home or our cleaners are turned away for any reason you will be charged half the service price for that day.
2. The client provides a key, garage door opener, or code to gain access to the home. Keys will be placed in a secure safe at CMA Cleaning Service office. The cleaner or team will be issued a key the day of your scheduled service to gain access to the home. The key will be signed out by the cleaner or team and signed in after each scheduled service and placed back in the safe. The keys are not marked with any of your personal information in case they are lost. In the event, the code given is not correct and cleaners cannot gain access to the home the client is responsible for the lockout and a cancellation fee will be charged.
3. The client can purchase a lockbox to place a key inside and provide CMA Cleaning Services with the passcode. In the event if for any reason the key is not in the lockbox, or the code does not work when the cleaners arrive to clean the home; the client is responsible for the lockout and a cancellation fee will be charged.
NOTE: In the event, the client chooses to leave a door unlocked, or place a key under a mat or any other unsecured place for the cleaners to gain entry into the home, CMA Cleaning Services will not be held liable for any damages or theft to the client’s home.

Home alarm systems:

CMA cleaning Services will not be liable for any false alarm charges due to code changes not brought to their attention before servicing the home.

Schedule changes, cancellation of service:

In the event that you reschedule, skip, add or cancel your service, we ask that you give a (48) hour notice. Cancellations made less than 24 hours will result in a charge of 50% of cleaning service. All cancellations must be made through our office by calling or texting 608-284-8834.

Payment:

CMA Cleaning Services has a “no pay/no-clean” policy. Payment is due in full on the day of the service. We accept cash, checks made to Claudia Adriazola or Zelle to 608-396-1323
Tipping the cleaning techs is never required but always appreciated. Thank you in advance if you choose to do so.

Price increases:

Clients are given advance notice of any price increases. CMA Cleaning Services reserves the right to raise prices at any time.

Pets:

We love our clients’ pets! But for their own safety and the safety of our cleaning techs, please put your large or skittish pets in a secure area of the home or garage. Our cleaning technicians cannot clean animal feces of any kind in order to prevent cross-contamination.

Breakage:

It can happen when you least expect it! CMA Cleaning Services takes great care when cleaning your home but occasionally accidents could occur. If you notice any breakage/damage, please notify us immediately so that we may take appropriate action. CMA Cleaning Service can assume no liability for damage due to pictures not hung securely, items with unstable bases, floating shelves, items not secured properly, or damage that is caused by “normal wear and tear”.
Curio cabinets, figurines, glassware, and items of extreme value or sentimental value should be cleaned by the client. If an item is broken by one of our cleaning techs, CMA Cleaning Services will pay up to $100 per item or replacement cost when value is verifiable. Items of greater value will be submitted to insurance for processing. The client needs to save a broken item for CMA Cleaning Services to inspect and provide original receipt and/or verify replacement cost.

Other examples to note, outside of CMA Cleaning Service liability:
Carpet & Rug Snags – Carpet snags are the result of exposed loops caused by normal wear and tear, moving furniture, etc. which are snagged by a vacuum’s roller brush. We use Dyson and Shark vacuums that are set to industry standards (which cannot be adjusted). In order to limit snags or fraying, we will try our best not to go near the bad areas of carpeting/rugs.
Broken Blinds – Customers should be aware that there are some inherent risks each time your blinds are cleaned. Blinds will become brittle from daily exposure to the sun and aging, and strings/chords will weaken over time resulting in breaks.
Improperly hung pictures/decorations/mirrors – If these items are securely/properly attached to the wall, they should not fall when the item is dusted/wiped.
Artwork, Collectibles or Family Heirlooms valued over $200 – These items are expensive and/or impossible to replace. In that case, we do not assume the risk of cleaning such items. It is the customer’s responsibility to inform, in writing, of any item(s) that fall into this category.
Woodwork, Vintage/Antique Wood Furniture, Un-finished & Furniture with Special Instructions – Please let us know during your booking if your woodwork, wooden furniture or vintage wooden furniture is not sealed or is made of another material other than actual wood. Please discuss your furniture care needs with specifications as per item if they need special attention in anyway. If you would like to supply your own cleaning product(s) for your specific piece(s) of furniture, leather furniture, pianos, etc., please notify us via email of the preferred product(s) you will provide us with, however understand that CMA Cleaning Service will not be held liable for any damage caused by your products.

Cleaning Is Not Restoration:

We strive for consistency and attention to detail, not perfection because it’s unrealistic. For example, your faucet area has been subject to years of hard water and has turned the metal green. We cannot reverse chemical reactions. The same is true for mold that has built up behind your bathroom caulking. We are more than happy however to refer you to a service professional who has this niche focus

Your Feedback:

We need your feedback and input on your overall experience and the quality you are receiving so that we may address issues that are important to you. We take great pride in our work and will address and/or correct any issue we are made aware of.

Damage:

Clients should point out any damage to surfaces during the walkthrough and before service begins.
CMA Cleaning Services is sometimes called in to correct the damage that was already there or that another cleaning company was responsible for. In this case, we may require that the client sign off on a pre existing surface damage waiver.
In areas of the home with extreme clutter, CMA Cleaning Services reserves the right to skip those areas in order to avoid damaging items or injuring the cleaning techs.
Surfaces such as hardwood floors and natural stone should be in good condition and ready to clean without causing harm to the surfaces when using a neutral pH cleaner.
CMA Cleaning Service uses non-toxic, eco-friendly products that do not stain or warp any surfaces. If you would like us to use your products instead, please understand that CMA Cleaning Service will not be held liable for any damage caused by your products.

Waiver of expertise:

We are not tile, grout, carpet, stone, flooring, caulking, sealing, paint, plumbing, metal, electrical, or upholstery experts. Our professionals are trained to clean and sanitize. While our professionals are trained in methods of cleaning a variety of common household surfaces, our professionals do not treat or restore damaged materials and surfaces. If you need a specialist, we are always happy to recommend one.
If you would like us to use your products instead, please understand CMA Cleaning Services will not be held liable for any damage caused by your products. To prevent damage and for the safety of our cleaning techs bleach will not be used even if requested.

Cancellation/Reschedule:

There is a 50% charge for cancellations or reschedules under 48 business hours prior to the appointment. Business hours are Monday – Friday 8 a.m. – 5 p.m.

Lockouts:

In the event we come to clean your house as scheduled and cannot gain entry into the house we charge 100% of the cleaning fee. There are no exceptions after the first incident.

Illness/Covid:

We highly appreciate advance notice if someone is home sick (and contagious) while we are cleaning. If anyone in the home has Covid and is quarantined, the cleaning will need to be rescheduled.

Weather:

When inclement weather strikes, the safety of our employees is important. We will inform you of any delay or rescheduling as early as possible.

Non-Solicitation of Employees:

When a client enters into an agreement for services with Peak Cleaning Service the client understands that they will pay a [$1,500] training fee to Peak Cleaning Service if they engage in a working relationship directly with any employee of Peak Cleaning Service during the course of service other than through Peak Cleaning Service.

Our service guarantee:

We want you to be absolutely delighted with the cleaning service! Report any concerns sending a text message to 608-284-8834 within 24 hours after the service. We will return and re-clean the area(s) of concern at no cost to you. Note, cancellations less than 24 hours will result in a 1/2 of cleaning service cancellation fee.
Our policies are designed to help minimize risk and abuse and are not intended to avoid responsibility.
CMA Cleaning Services will never require a contract with customers, but we do require all new customers to read and acknowledge the above Customer Guidelines in an email back to us
(cmacleaningandorganizing@gmail.com)
Please do not hesitate to reach out to us directly if you would like further clarification on any of our policies. Caring for your home is personal to us. We do it every day with as much heart and respect as possible. If we fail in any way, let us know and we will bend over backward to improve or make things right. We never want an issue to go unresolved.

Thank you for your confidence in allowing us to handle life’s most expensive possession – your home!